Warranty Policy Craneplex LTD

Before returning any item to Craneplex Ltd for inspection by one of our engineers, please review our warranty policy below.

Should any of the goods we supply fail to perform satisfactorily, please send the goods to us (address given below) so that one of our trained engineers can carry out a thorough inspection and examination. If we conclude that there is a valid warranty claim, we will carry out all necessary repairs and return the goods to you as soon as possible.

If a returned item is not under warranty, we will send you a written quotation for the repair works needed as a next step to resolve any issues raised. We are not liable for any loss of business that you experience due to a product failure.

Please note that, as stated above (and also in our Terms & Conditions), if a product is returned with a fault or issue that is not a manufacturing defect but damage caused by general misuse, wear and tear and/or overloading, this will not be covered under warranty and will be subject to an additional service charge as well as the carriage cost involved in sending the item(s) back. 

Craneplex is not responsible for damage and abrasions caused by transport. It is possible to send paint for self-painting of the product.

You can of course arrange for the product to be returned to yourself at your own cost. We are not responsible for arranging collection or return of products which are neither faulty nor covered by our warranty policy.

In the case of defective components or parts not of the Craneplex's manufacture the Craneplex's liability shall be limited to such adjustment or allowance as the manufacturer there of shall make. The Company shall not accept responsibility for such work done or expense incurred by the buyer / customer in connection with any repair or replacement unless the Craneplex's prior written authorisation has been obtained. 

This warranty is in lieu of and excludes all other conditions and warranties whatsoever whether expressed or implied and whether under common law, statute law or otherwise and apart from aforesaid the Craneplex hereby expressly excludes all liability for any loss or damage whatsoever arising and howsoever caused. The buyer / customer warrants that it will pass on, to all third parties to whom it may supply the goods, all information as to the use and safe handling of the goods, as may have been passed onto the buyer / customer by the Craneplex.

Paint deficiencies should be supplemented on an ongoing basis in order to provide protection against corrosion, paint losses are not covered by the warranty.